Personalizing your gift is easy! You can choose from a variety of customizations, including names, dates, uploading your own notes, and more. After selecting your product, simply fill out our personalization fields and let us know what you’d like to add. We also offer a preview of your design if requested before we start, so you can make sure it’s exactly how you envision it.

If you'd like to see a mock-up before we start creating your custom item, simply let us know! We’re happy to provide a digital mock-up via email to ensure everything looks just right. Once we have your personalization details, just reach out, and we'll send over the mock-up for your approval. If you need any adjustments, we’re more than happy to make them until it’s perfect for you!

We love bringing your unique ideas to life! If you have a special request that isn’t listed on our website, send us an email at hello@tuscanyavenue.com, and we’ll see if we can make it happen.

Since each of our products is custom-made, processing times typically range from 2-5 business days, depending on the complexity of the design. After your order is made, we ensure prompt shipping. If you need your item by a specific date, reach out to us, and we’ll work with you to meet your deadline.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

We understand the importance of a flawless delivery experience, which is why we take extra care in packaging your items securely. Our attention to detail extends from the engraving to the packaging, ensuring your gift arrives in perfect condition. You can count on us for safe, premium packaging that matches the quality of your personalized gift.

Absolutely! We know how special it is to add a personal touch. During checkout, you’ll find an option to include a gift message—just type in your note, and we’ll make sure it’s included with your order. That way, your gift arrives with a heartfelt touch, even if you’re sending it from afar.

No, your engraving is permanent! We use high-quality laser engraving to ensure your design lasts a lifetime. Unlike printed or painted designs, our engraving won’t fade, chip, or wear away.

Because all of our products are personalized just for you, we don’t offer returns or exchanges. However, we want you to be completely happy with your purchase! If something isn’t quite right with your order, please reach out to us at hello@tuscanyavenue.com. We’ll work with you to find a solution that ensures your satisfaction.

Yes! Whether you’re looking for elegant corporate gifts, client appreciation pieces, or wedding favors, we offer bulk pricing and customization options. Contact us directly to discuss your vision, and we’ll create something truly special for your needs.